【印度】机器人将逐渐取代低技术IT及业务外包工作

INDIA - ROBOTS TO MAKE 700,000 LOW-SKILLED IT AND BPO JOBS OBSOLETE, BUT HIGH-SKILLED AND MEDIUM-SKILLED JOBS COULD SEE AN INCREASE

Approximately 700,000 low-skilled IT and BPO jobs in India will be lost because of automation by 2022, according to research from US-based research firm HfS Research.

The report shows that due to a rise in adoption of automation and artificial intelligence, the number of low skilled workers in India's IT and BPO service sectors could fall from 2.4 million in 2016 to 1.7 million in 2022; however the report predicts that medium and high skilled jobs will see a rise during the same period. The number of medium skilled jobs in the IT/BPO industry in India could rise from 900,000 to 1 million by 2022, while the number of high skilled jobs could rise to 510,000 in 2022 from 320,000 in 2016.

"The emergence of RPA is eventually going to sound the death knell for most high-throughput, high-intensity jobs, as both service providers and enterprises master the ability to apply these technologies effectively," the report stated.

据美国HfS Research公司的研究表明，到2022年，自动化的普及将导致印度约70万个低技术IT和业务外包工作岗位流失。

报告显示，由于自动化和人工智能的采用率上升，印度IT和BPO服务业的低技术工人人数可能会从2016年的240万下降到2022年的170万;不过报告预测中高技能工作在同一时期会有所上升。到2022年，印度IT / BPO行业的中等技术工作人数可能从90万增加到100万，到2022年时，高技能就业人数可能会从2016年的32万增加到51万。

此外，报告还指出："由于服务提供商和企业都掌握了有效应用这些技术的能力，RPA（（机器人过程自动化）的出现最终将成为那些低技术，高强度工作的逐渐灭亡的原因。